What Role for ‘Trust’ in OER QA ?

Dear Folks,

Trust is predicated on personal prior experience.

Trust is a widely acclaimed desirable attribute for teamwork and efficiency in communication.

Trust has long been researched particularly in the business field. McAllister (1995) suggested that trust could be divided into affect-based trust and cognition-based trust. He was concerned with how corporate team members could work together efficiently and how inefficiency arose in the interactions with each other. It is well known that the cognitive factors (knowledge and skills) and affective factors (student satisfaction, interest etc) are relatively easy to assess by teachers. Besides Trust in the Cognitive Domain between the student and the course materials, trust that the content is accurate(see Kawachi & Sharma, 2012), and Trust in the Affective Domain for developing a community of learners, there should also be Trust in the other three Domains of Learning …

Trust in the Metacognitive Domain would entail developing self-confidence and becoming an independent learner. Trust in the Environment Domain would involve the comfort and reassurance received from a familiar website, stable connectivity, and timely feedback from tutor and peers. Trust in the Management Domain would involve reliable backup technology, self-assurance in coping with the massive amounts of OER in a repository, or in own searching skills.

All these five areas of Trust could be incorporated into criteria for quality. But how can Authors build into OER these learner-subjective nebulous feelings of trust ?

Your ideas please to me kawachi@open-ed.net


McAllister, D.J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 38 (1), 24-59.

Kawachi, P., & Sharma, R.C. (2012). The face-to-face teaching role in open and distance education in Asia. Asian Journal of Distance Education, 10 (2), 1-3. Retrieved February 20, 2013, from http://www.asianjde.org/2012v10.2.editorial.pdf

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